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| Tekijä: | Rhoden, S. Ralston, R. Ineson, E.M. |
| Otsikko: | Cabin crew training to control disruptive airline passenger behavior: A cause for tourism concern? |
| Lehti: | Tourism Management
2008 : JUN, VOL. 29:3, p. 538-547 |
| Asiasana: | training airlines |
| Vapaa asiasana: | cabin crew disruptive airline passengers |
| Kieli: | eng |
| Tiivistelmä: | This article discusses cabin crew training and the control of disruptive airline passenger behavior (DAPB). The study indicates that most courses were found to be too short, lacked realism and paid insufficient attention to learning styles. Although longer and recurrent training courses better equipped cabin crew to deal with DAPB, there is no substitute for experiential learning. Experiential learning increases practical knowledge and skills application and therefore increases confidence. Training to defuse and de-escalate DAPB is important to enhance travel safety and security and to alleviate tourism concern. |
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