haku: @indexterm service industries / yhteensä: 657
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| Tekijä: | Henkoff, R. |
| Otsikko: | Service is everybody's business |
| Lehti: | Fortune
1994 : JUN 27, VOL. 129:13, p. 26-31 |
| Asiasana: | SERVICE INDUSTRIES SERVICE MARKETING |
| Kieli: | eng |
| Tiivistelmä: | All net job creation through 2005 will come from services. Think of service as a process, not as a series of functions, then realign the organization. The changing nature of customer service demands a new breed of worker - one who is empathetic, flexible, inventive, and able to work with minimal levels of supervision. |
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