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| Tekijä: | Ridley, J. |
| Otsikko: | Does quality control services? |
| Lehti: | TQM Magazine
1994 : VOL. 6:6, p. 17-18 |
| Asiasana: | QUALITY SERVICE INDUSTRIES MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | The paper presents a brief discussion on the importance of quality as a control in the marketplace. It compares the measurement of quality by service providers with the high levels of quality achieved by manufacturers. The article questions whether service providers adequately measure the quality of their services. The future offers quality challenges and opportunities for all service providers. |
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