haku: @indexterm service industries / yhteensä: 657
viite: 59 / 657
| Tekijä: | Burr, W. |
| Otsikko: | Komplettangebote aus einer Hand im Dienstleistungsbereich |
| Lehti: | Betriebswirtschaft
2002 : NOV-DEC, VOL. 62:6, p. 664-680 |
| Asiasana: | SUPPLIERS SERVICE INDUSTRIES INFORMATION TECHNOLOGY TRANSACTION COSTS AGENCY THEORY |
| Kieli: | ger |
| Tiivistelmä: | At the moment the authors experience a trend towards complete offerings from one single supplier in several service industries. Examples of one shop-shopping offerings are financial solutions which combine bank services with insurance services. An increasing number of suppliers who offer complete solutions to their customers can be observed also at IT outsourcing services, facility management services and logistics services. In all the mentioned cases, the customer could also cooperate with several special suppliers instead of one single complete solution provider and thereby choose another institutional arrangement. This article analyzes the efficiency advantages and the disadvantages of complete service offerings from one supplier using the transaction cost theory and the agency theory. |
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