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| Tekijä: | Chen, S-H. Yang, C-C. |
| Otsikko: | Applications of Web-QFD and E-Delphi method in the higher education system |
| Lehti: | Human Systems Management
2004 : VOL. 23:4, p. 245-256 |
| Asiasana: | total quality management delphi technique higher education educational system consumer satisfaction customers group decision making logistics Internet models |
| Kieli: | eng |
| Tiivistelmä: | An essential tool in implementing Total Quality Management (TQM) is Quality Function Deployment (QFD). This study applies a Web-QFD (here as: W-Q.) approach using group decision making analysis to reduce the complicated data collection, aggregation and analysis processes. A Web-based questionnaire is designed to determine the importance degree of the customers' requirements (as: reqs). The proposed W-Q. approach is applied to efficiently gather the individual opinions of each team member, the critical reqs. for customers to enable decision makers to accurately assess the priorities of these reqs. An empirical example of an Taiwanese education system is employed to demonstrate the practicability of the proposed W-Q. model. |
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