haku: @author Francis, G. / yhteensä: 7
viite: 5 / 7
| Tekijä: | Francis, G. Humphreys, I. Fry, J. |
| Otsikko: | The benchmarking of airport performance |
| Lehti: | Journal of Air Transport Management
2002 : JUL, VOL. 8:4, p. 239-247 |
| Asiasana: | Airports Benchmarking Performance measurement Total quality management |
| Kieli: | eng |
| Tiivistelmä: | This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. |
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