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| Tekijä: | Hallin, C.A. Marnburg, E. |
| Otsikko: | Knowledge management in the hospitality industry: A review of empirical research |
| Lehti: | Tourism Management
2008 : APR, VOL. 29:2, p. 366-381 |
| Asiasana: | knowledge knowledge management organizational learning |
| Vapaa asiasana: | hospitality |
| Kieli: | eng |
| Tiivistelmä: | Knowledge management (KM) has become one of the most debated management concepts over the last decade. However, it has not achieved the same scale of applications and empirical research in the hospitality industry. This article presents a survey of empirical KM research in the hospitality field. This article discusses both static and dynamic perspectives on knowledge. The empirical quality of articles is evaluated against relevant theory-of-science criteria. The results indicate that five empirical contributions offer high research quality, and the remaining studies demonstrate that empirical KM research is limited, inconclusive, low on generalization and testability. |
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