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| Tekijä: | Hawk, E. J. Sherridan, G. J. |
| Otsikko: | The right staff |
| Lehti: | Management Review
1999 : JUN, VOL. 88:6, p. 43-48 |
| Asiasana: | |
| Vapaa asiasana: | Arbeidstevredenheid Fraude Arbeidsmotivatie Werknemersgedrag Klantgerichtheid Personeelsbeleid |
| Kieli: | eng |
| Tiivistelmä: | Are your customers greeted with a frown or a snide remark from the employee behind the counter? If so, you need to pay closer attention to the happiness of the core workers who have the power to keep customers coming back or coming away and if the last mentioned happens the competitive advantage may be lost. |
SCIMA