haku: @freeterm QUALITÄTSPOLITIK / yhteensä: 75
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| Tekijä: | Boström, G. O. |
| Otsikko: | Successful cooperation in professional services. What characteristics should the customer have? (Verbraucherforschung , Verbraucherverhalten) |
| Lehti: | Industrial Marketing Management
1995 : JUN, VOL. 24:3, p. 151-165 |
| Asiasana: | |
| Vapaa asiasana: | DIENSTLEISTUNGSBETRIEB, SCHWEDEN, QUALITÄTSPOLITIK |
| Kieli: | eng |
| Tiivistelmä: | In this article the focus is on a particular type of service: professional services. Because of the nature of this type of service, cooperation between the provider and the customer is a necessity. This article therefore focuses on the characteristics of a customer that a provider values. The article reports on a study made upon quality dimensions of services provided by architectural firms in Sweden. The objective of the study was to characterize the service from a perspective of the service quality concept. |
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