haku: @indexterm effectiveness / yhteensä: 756
viite: 172 / 756
Tekijä: | Haas, A. |
Otsikko: | Training for sales effectiveness: Experience in German retail outlets |
Lehti: | European Retail Digest
2002 : DEC, 36, p. 56-59 |
Asiasana: | Salespeople Customers Marketing Retailing Effectiveness Germany Europe |
Kieli: | eng |
Tiivistelmä: | This article deal with salespeople and sales success factors and customers. How sales behaviours influence customers, relationship btw. customer satisfaction and sales effectiveness, and factors influencing customer satisfaction. |
SCIMA