haku: @author Gabbott, M. / yhteensä: 8
viite: 6 / 8
| Tekijä: | Gabbott, M. Hogg, G. |
| Otsikko: | The glory of stories: using critical incidents to understand service evaluation in the primary healthcare context |
| Lehti: | Journal of Marketing Management
1996 : AUG, VOL. 12:6, p. 493-503 |
| Asiasana: | SERVICE MARKETING SERVICE MANAGEMENT EVALUATION CONSUMER ATTITUDES HEALTH SERVICE |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA