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| Tekijä: | Zellmer-Bruhn, M.E. |
| Otsikko: | Interruptive events and team knowledge acquisition |
| Lehti: | Management Science
2003 : APR, VOL. 49:4, p. 514-528 |
| Asiasana: | Knowledge management Team work |
| Vapaa asiasana: | Knowledge acquisition Knowledge transfer Work routines |
| Kieli: | eng |
| Tiivistelmä: | Interruptions have commonly been viewed as negative and as something for managers to control or limit. This paper explores the relationship btw. interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. |
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