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| Tekijä: | Swap, W. |
| Otsikko: | Using Mentoring and Storytelling to Transfer Knowledge in the Workplace |
| Lehti: | Journal of Management Information Systems
2001 : SUMMER, VOL. 18:1, p. 95-114 |
| Asiasana: | MENTORS KNOWLEDGE WORK EXPERIENCE |
| Kieli: | eng |
| Tiivistelmä: | The core capabilities of an organization include critical skills of employees, management systems, and norms and values. Core capabilities may be transferred formally and explicitly. However, much knowledge, particularly knowledge with rich tacit dimensions, is transferred informally through processes of socialization and internalisation. The authors focus on two transfer mechanisms-mentoring and Storytelling-that can leverage the knowledge of an organization, particularly its tacit knowledge, to build core capabilities. The authors draw on relevant research in learning and cognitive psychology to clarify the conditions under which mentoring and storytelling can be most effective as carriers of knowledge. Finally, the authors present recommendations for specific managerial practices. |
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