haku: @indexterm complaints / yhteensä: 83
viite: 16 / 83
| Tekijä: | Yuksel, A. Kilinc, U. K. Yuksel, F. |
| Otsikko: | Cross-national analysis of hotel customers' attitudes toward complaining and their complaining behaviours |
| Lehti: | Tourism Management
2006 : FEB, VOL. 27:1, p. 11-24 |
| Asiasana: | tourism complaints cross-cultural studies |
| Kieli: | eng |
| Tiivistelmä: | In this study the concept of nationality to explain similarities and differences in complaining attitudes and behaviours of tourists from Britain, the Netherlands, Israel and Turkey is examined. Findings indicate that there are more differences than similarities in complaining behaviours of hotel customers with different cultural background. |
SCIMA