haku: @indexterm complaints / yhteensä: 83
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Tekijä: | Richins, M. L. Verhage, B. J. |
Otsikko: | Cross-cultural differences in consumer attitudes and their implications for complaint management. |
Lehti: | International Journal of Research in Marketing
1985 : VOL. 2:3, p. 197-206 |
Asiasana: | COMPLAINTS CONSUMER ATTITUDES MARKETING MANAGEMENT MULTINATIONAL COMPANIES |
Kieli: | eng |
Tiivistelmä: |
SCIMA