haku: @indexterm EQUATIONS / yhteensä: 85
viite: 10 / 85
Tekijä: | Clare, M. |
Otsikko: | Solving the Knowledge-Value Equation (Part Two) |
Lehti: | Knowledge Management Review
2002 : JUL-AUG, VOL. 5:3, p. 12-15 |
Asiasana: | KNOWLEDGE EQUATIONS KNOWLEDGE MANAGEMENT ANALYTICAL REVIEW |
Kieli: | eng |
Tiivistelmä: | In the previous issue, the author described how to solve the knowledge-value equation by modeling the discounted cash flow (DCF) and the impact of KM projects on the business. This analysis resulted in a knowledge-value tree that offered the chance to discover the main drivers of value in an operation develop a business case for a KM project and even layout the economic foundation for a firm's KM strategy. In this article, Clare applies the knowledge-value equation to analyze the value of using KM to improve customer service through a Web self-service tool. The paper provides a substantial list of references on this subject. |
SCIMA