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Tekijä:Zhuang, Y.
Lederer, A.L.
Otsikko:An instrument for measuring the business benefits of e-commerce retailing
Lehti:International Journal of Electronic Commerce
2003 : SPRING, VOL. 7:3, p. 65-99
Asiasana:Electronic commerce
Measurement
Retailing
Kieli:eng
Tiivistelmä:An instrument that assesses the benefits of electronic commerce would be very useful to researchers and managers. The benefits of such an instrument for e-commerce businesses were identified by a literature review, and the extent to which the benefits are achieved by retail e-commerce sites was investigated by web- and e-mail-based survey producing 458 usable responses from e-commerce managers and responses from secondary participants at 58 of the surveyed firms.
SCIMA tietueen numero: 244360
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