haku: @indexterm LABOUR DISPUTES / yhteensä: 86
viite: 19 / 86
| Tekijä: | Ertel, D. |
| Otsikko: | How to design a conflict management procedure that fits your dispute |
| Lehti: | Sloan Management Review
1991 : SUMMER, VOL. 32:4, p. 29-42 |
| Asiasana: | PERSONNEL MANAGEMENT CONFLICT LABOUR DISPUTES NEGOTIATION |
| Kieli: | eng |
| Tiivistelmä: | Litigation, arbitration, mediation, mini-trial - choosing from the menu of dispute resolution processes can be difficult. Arguments are presented that, instead of choosing from the available options, managers should consider building their own. Each dispute has its own history and characteristics that will dictate the most appropriate resolution process and settlement. A series of steps are elaborated for developing this process: 1. observe existing symptoms and difficulties; 2. diagnose causes of dispute; 3. prescribe general approaches and strategies; 4. take action. A list of attributes of a good dispute resolution process is presented. A number of techniques and options are provided. The behaviour of a conflict management is analyzed. |
SCIMA