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| Tekijä: | Brignall, T. J. |
| Otsikko: | Performance measurement in service businesses. |
| Lehti: | Management Accounting (London)
1991 : NOV, VOL. 69:10, p. 34-36 |
| Asiasana: | PERFORMANCE MEASUREMENT SERVICE INDUSTRIES |
| Kieli: | eng |
| Tiivistelmä: | Summary of findings of research into performance measurement in service businesses. 6 dimensions for competitive success. Management information and accounting systems. Measurement of 3 stages. Control and performance measurement. Flexibility. Performance and resource utilisation. A Table and 3 Figures illustrate the study. |
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