haku: @indexterm performance measurement / yhteensä: 862
viite: 533 / 862
| Tekijä: | Hackett, G. P. |
| Otsikko: | Investment in technology - the service sector sinkhole? |
| Lehti: | Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 97-103 |
| Asiasana: | SERVICE INDUSTRIES TECHNOLOGY INVESTMENTS PLANNING PERFORMANCE MEASUREMENT |
| Kieli: | eng |
| Tiivistelmä: | Investments in service sector technology have perhaps been less carefully monitored than have those in manufacturing technology. The reasons for service-sector technology's sometimes disappointing performance are examined. (Technology investments are staggering; operations and technology are decoupled; many operational units are never planned etc.) A systematic approach to technology investment planning and implementation is proposed. Taking this holistic approach to leveraging technology can result in a 15 to 25 percent reduction is expenses, service improvements recognizable in the marketplace, reduced error rates, and increased operating flexibility. |
SCIMA