haku: @indexterm telephone equipment industry / yhteensä: 87
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| Tekijä: | Bolton, R.N. Drew, J.H. |
| Otsikko: | A Multistage model of Customers' Assessments of Service Quality and Value |
| Lehti: | Journal of Consumer Research
1991 : MAR, VOL. 17:4, p. 375-384 |
| Asiasana: | PERFORMANCE APPRAISAL SERVICE CUSTOMERS TELEPHONE EQUIPMENT INDUSTRY |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA