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| Tekijä: | Janowicz-Panjaitan, M. Krishnan, R. |
| Otsikko: | Measures for dealing with competence and integrity violations of interorganizational trust at the corporate and operating levels of organizational hierarchy |
| Lehti: | Journal of Management Studies
2009 : MAR, VOL. 46:2, p. 245-268 |
| Asiasana: | organizations interorganizational relations trust |
| Vapaa asiasana: | partnerships |
| Kieli: | eng |
| Tiivistelmä: | This paper examines how partners in an interorganizational (henceforth as: i-o.) relationship (here as: r-ship.) can repair violated trust, and if that is impossible, how they can preserve the collaborative r-ship. It is considered under which circumstances exit from the r-ship. is the only viable option. It is proposed that the effectiveness of legalistic and non-legalistic measures in response to a trust violation is a function of the hierarchical level (here as: h-level) at which the violation occurred etc. Based on these factors, it is explored how the way in which violation of trust is dealt with at one h-level might affect trust at the other level. The theoretical model uncovers that prior findings on trust repair in interpersonal context may not hold in the i-o. context. |
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