haku: @freeterm ORGANISATIONSWANDEL, ARBEITSORGANISATION / yhteensä: 9
viite: 5 / 9
| Tekijä: | Buday, R. S. |
| Otsikko: | Reengineering one firm's product development and another's service delivery: two case studies. |
| Lehti: | Planning Review
1993 : MAR-APR, VOL. 21:2, p. 14-19 |
| Asiasana: | |
| Vapaa asiasana: | ORGANISATIONSWANDEL, ARBEITSORGANISATION UNTERNEHMENSANPASSUNG |
| Kieli: | eng |
| Tiivistelmä: | Case 1: several years ago Hallmark elected to reengineer its most critical business processes. One new product project grouped people together who had previously been separated by disciplines , departments, floors, and buildings. The goal was to cut down on the queue time, spur creativity, and end the 'throw it over the wall it is their problem' attitude. Case 2: The California Auto Club is improving customer service and cutting costs with its ongoing reengineering effort. |
SCIMA