haku: @author Gardner, D. / yhteensä: 9
viite: 2 / 9
| Tekijä: | Deadrick, D. Gardner, D. |
| Otsikko: | Performance distributions: measuring employee performance using total quality management principles |
| Lehti: | Journal of Quality Management
1999 : VOL. 4:2, p. 225-242 |
| Asiasana: | MEASUREMENT EMPLOYEES QUALITY |
| Kieli: | eng |
| Tiivistelmä: | There have been numerous criticisms of traditional performance appraisal systems made by Total Quality Management (TQM) advocates. This article describes a performance appraisal and management system that addresses many TQM concerns about appraisal systems. The Performance Distribution Assessment method (PDA) explicitly considers system versus person sources of performance variation and provides a means for developing "targeted" performance and quality improvement programs. |
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