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| Tekijä: | Hislop, A. |
| Otsikko: | Long lens on the market |
| Lehti: | Banker
1995 : MAY, VOL. 145:831, p. 36-38 |
| Asiasana: | RETAIL BANKING FUTURE ECONOMICS |
| Kieli: | eng |
| Tiivistelmä: | Cooper & Lybrand is researching "tomorow's leading retail nank". Angus Hislop previews a year 2000 bank - AAA Personal Finance. During the 1980s nobody had succeeded in providing sustained quality service to customers and therefore high returns to shareholders. Competitors were responding to these challenges in piecemeal fashion, lurching from one priority to another with, at best, a vague and inconsistent vision of the requirements of tomorrow's leading retail bank. |
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