haku: @indexterm HEALTH ECONOMICS / yhteensä: 94
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| Tekijä: | Orava, M. Tuominen, P. |
| Otsikko: | Quality evaluation in professional knowledge-intensive services |
| Lehti: | Liiketaloudellinen aikakauskirja
2002 : 3, p. 280-298 |
| Asiasana: | Health economics Hospitals Service Quality Evaluation |
| Kieli: | eng |
| Tiivistelmä: | This study aims at describing and analyzing the evaluation of quality in professional knowledge-intensive services in a private hospital. Using a mail survey, 240 questionnaires were delivered with a response rate of 198 (83 per cent). The findings indicate that there is a close interplay and interdependence btw. the quality dimensions of caring and curing. |
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