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| Tekijä: | Derrick, F. W. Desai, H. B. O'Brien, W. R. |
| Otsikko: | Survey shows employees at different organizational levels define quality differently |
| Lehti: | Industrial Engineering
1989 : VOL. 21:4, p. 22-27 |
| Asiasana: | |
| Vapaa asiasana: | QUALITÄTSPOLITIK, QUALITÄTSKONTROLLE |
| Kieli: | eng |
| Tiivistelmä: | Before quality can be measured or improved, there must be a clear perception in the organization of what constitutes a quality performance, a quality product or a quality process. This article seeks to develop a comprehensive picture of what quality is and what achieving it requires. |
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