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| Tekijä: | Knable, C. R. J. |
| Otsikko: | September 11, 2001: recovering hospitality at ground zero |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
2002 : OCT, VOL. 43:5, p. 11-26 |
| Asiasana: | Tourist industry Hotel and catering industry Disasters Crises USA |
| Kieli: | eng |
| Tiivistelmä: | When the World Trade Center came crashig down, the Regent Wall Street Hotel found itself on the front line of the rescue and recovery effort. In this first-person account, Christopher Knable recounts how he worked with his team of owners, managers, and employees to maintain the hotel's operations and then extend hospitality to all of those who needed it both during and after the crisis. |
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