haku: @author Harari, O. / yhteensä: 36
viite: 6 / 36
| Tekijä: | Harari, O. |
| Otsikko: | The 10 reasons why TQM does not work (Qualitätssteuerung) |
| Lehti: | Management Review
1997 : JAN, VOL. 86:1, p. 38-44 |
| Asiasana: | |
| Kieli: | eng |
| Tiivistelmä: | Many managers are beginning to rethink their love affair with TQM: all those programs promising big boosts in quality. No doubt successful programs exist. But for every success story, there are two disappointments or more. This is a frightening conclusion given the hype that has accompanied TQM for years. The author proposes 10 reasons why TQM programs often do not work even in organizational environments that desperately cry out for quality improvements. |
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