haku: @author Qu, H. / yhteensä: 14
viite: 9 / 14
| Tekijä: | Heung, V. C. S. Wong, M. Y. Qu, H. |
| Otsikko: | A study of tourists'satisfaction and post-experience behavioral intentions in relation to airport restaurant services in the Hong Kong SAR |
| Lehti: | Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 111-135 |
| Asiasana: | Tourism Travel Consumer satisfaction Airports Restaurants Hong Kong |
| Kieli: | eng |
| Tiivistelmä: | The results indicate that there were positive relationships between tourists' perceptions and overall satisfaction, likelyhood of making a recommendation. Three perception factors were identified:" employee attributes", "reality", and "physical features". "Employee attributes", "Reliability", and ""Physical features". It is suggested that restaurant maangers should pay particular attention to the recruitment, selection, and training of employees so as to satisfy their customers. |
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