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| Tekijä: | Despain, J.E. (et al.) |
| Otsikko: | Work values at Caterpillar: a process |
| Lehti: | Organizational Dynamics
2003 : VOL. 32:4, p. 405-414 |
| Asiasana: | Organizational change |
| Vapaa asiasana: | Work values |
| Kieli: | eng |
| Tiivistelmä: | In the early 1990s, Caterpillar Track-Type Tractors Division was in financial trouble. Top management had to turn this division around. Critical to this turnaround was creating a culture that would capture the commitment of all employees. More than 270 obstacles to creating a new culture had to be overcome. Nine common values were identified by employees and mangers to overcome these obstacles. A 360 degree feed-back process was implemented and within seven years, this division's financial plight was completely turned around. |
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