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| Tekijä: | Obenour, W. (et al.) |
| Otsikko: | Conceptualization of a meaning-based research approach for tourism service experiences |
| Lehti: | Tourism Management
2006 : FEB, VOL. 27:1, p. 34-41 |
| Asiasana: | tourism quality service |
| Vapaa asiasana: | backpackers |
| Kieli: | eng |
| Tiivistelmä: | The objective of this article is to explain the meaning-based research approach to improve quality of tourism services. The article contains following parts: a discussion on tourism quality, information-processing approach (IPA), meaning-based approach (MBA), a case study to illustrate the MBA and strategies to improve service quality design. Findings of the case study show that the themes for the backpackers were social interaction with the other backpackers including the differences between solitary and travel partners, independence and the symbols of a distinctive backpacker's accommodation. |
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