haku: @indexterm labour turnover / yhteensä: 177
viite: 5 / 177
| Tekijä: | Tracey, J.B. Hinkin, T.R. |
| Otsikko: | Contextual factors and cost profiles associated with employee turnover |
| Lehti: | Cornell hospitality quarterly: hospitality leadership through learning
2008 : FEB, VOL. 49:1, p. 12-27 |
| Asiasana: | human resource management hotel and catering industry hotel management labour turnover costs USA |
| Kieli: | eng |
| Tiivistelmä: | Employee turnover might have several negative consequences e.g. decreasing quality of customer service and increasing expenses. The aim of this paper is to analyze the economic impact of employee turnover paying particular attention to the hospitality industry. The analyzed data was collected from 33 hotels located in the United States. The paper identifies a set of activities related with recruitment, selection and training of employees, that were connected to lower overall costs of turnover. Job complexity, independence from chains, high average daily rates, large room rates, high occupancy level were factors that seem to raise the costs of turnover. |
SCIMA