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| Tekijä: | Ozturk, Y. Yayli, A. Yesiltas, M. |
| Otsikko: | Is the Turkish tourism industry ready for a disabled customer's market? The views of hotel and travel agency managers |
| Lehti: | Tourism Management
2008 : APR, VOL. 29:2, p. 382-389 |
| Asiasana: | turkey tourism disablement travel agents |
| Vapaa asiasana: | hotel |
| Kieli: | eng |
| Tiivistelmä: | The aim of this study was to assess the ability of the Turkish tourism industry to meet the needs of disabled people by surveying the views of hotel and travel agency managers in Turkey. A questionnaire-type survey was conducted in order to achieve the aim of the study. The data were statistically evaluated using frequencies, percentages, arithmetic averages and t-tests. The results reveal that although this market is new for the Turkish tourism industry, managers of hotel and travel agency sub-sectors are willing to take part in this market. The research also reveals that even though the Turkish tourism industry has a number of weaknesses in some areas, the industry will be able to cater for the customers of this market if some improvements are made. |
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