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| Tekijä: | Mengis, J. Eppler, M.J. |
| Otsikko: | Understanding and managing conversations from a knowledge perspective: An analysis of the roles and rules of face-to-face conversations in organizations |
| Lehti: | Organization Studies
2008 : VOL. 29:10, p. 1287-1313 |
| Asiasana: | knowledge management organizations communication |
| Vapaa asiasana: | dialogue sensemaking |
| Kieli: | eng |
| Tiivistelmä: | A discussion on the role of face-to-face conversations for social knowledge processes and sense-making in organizations is presented. It is questioned how conversations (herein as: cnvrs.) can be managed for fostering developments in organizational knowing. It is especially focused on the role of explicit rules as one means to manage cnvrs. from a knowledge perspective and analyse contributions from knowledge management (KM), organizational learning, decision making etc. A management framework is proposed by drawing on communication theory to refine and systemize the discussion on the multitude of conversation rules. |
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