haku: @freeterm mediation / yhteensä: 31
viite: 11 / 31
Tekijä: | Poitras, J. |
Otsikko: | What makes parties trust mediators? |
Lehti: | Negotiation Journal
2009 : JUL, VOL. 25:3, p. 307-325 |
Asiasana: | trust conflict |
Vapaa asiasana: | mediation phenomenology |
Kieli: | eng |
Tiivistelmä: | A key element of the mediation process is the relationship of trust btw. mediators and parties. Herein, reviewed is the trust relationship from the parties' perspectives. A qualitative research methodology was used to identify five key factors explaining reasons for parties to trust the mediator: i. degree of mastery over the process, ii. explanation of the process, iii. consideration and warth, iv. chemistry with the parties, and v. lack of bias toward either party. |
SCIMA