haku: @indexterm conflict / yhteensä: 578
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| Tekijä: | Poitras, J. |
| Otsikko: | What makes parties trust mediators? |
| Lehti: | Negotiation Journal
2009 : JUL, VOL. 25:3, p. 307-325 |
| Asiasana: | trust conflict |
| Vapaa asiasana: | mediation phenomenology |
| Kieli: | eng |
| Tiivistelmä: | A key element of the mediation process is the relationship of trust btw. mediators and parties. Herein, reviewed is the trust relationship from the parties' perspectives. A qualitative research methodology was used to identify five key factors explaining reasons for parties to trust the mediator: i. degree of mastery over the process, ii. explanation of the process, iii. consideration and warth, iv. chemistry with the parties, and v. lack of bias toward either party. |
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