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Tekijä:Glaveli, N.
Karassividou, E.
Otsikko:Exploring a possible route through which training affects organizational performance: the case of a Greek bank
Lehti:International journal of human resource management
2011 : AUG-SEP, VOL. 22:13-15 p. 2892-2923
Asiasana:training
employees
financial performance
branch banking
banking
Greece
balanced scorecard
organizational performance
research
Kieli:eng
Tiivistelmä:This article aims to create a casual linkage value chain that shows the possible impact of training on organizational performance. Using a predictive design, data were collected from a sample of 30 branches of a Greek bank. The results supported a framework illuminating a value exchange process originated by training. The value for employees leads to higher levels of job satisfaction which increases employee loyalty, creating value for the organization. This value is reflected to customers and finally leading to improved profitability at the branch level.
SCIMA tietueen numero: 275265
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