haku: @indexterm quality / yhteensä: 1290
viite: 6 / 1290
Tekijä:Serrat, J.M.B.
Otsikko:Quality of hotel service and consumer protection: a European contract law approach
Lehti:Tourism Management
2011 : APR, VOL. 32:2, p. 277-287
Asiasana:quality
contracts
law
price cutting
information
hotel and catering industry
Kieli:eng
Tiivistelmä:A lack of transparency in the hotel ranking system causes a severe problem for the industry, especially when it comes to offering information to the consumer and converting quality standards into binding standards. Since quality management is not only a strategy for commercialisation, the aim of the first part of this research article is to offer recommendations from a contract law point of view. This area of law exposes that a reduction in price can prove very useful for facing quality failures. Therefore, the second part of this article examines the requirements of such a remedy for non-performance and suggests the application of scales for calculating a price reduction.
SCIMA tietueen numero: 275777
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