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Tekijä:Mohe, M.
Seidl, D.
Otsikko:Theorizing the client-consultant relationship from the perspective of social-systems theory
Lehti:Organization
2011 : JAN, VOL. 18:1 p. 3-22
Asiasana:management
communication
consultants
organization theory
management research
management science
customers
organizational research
Kieli:eng
Tiivistelmä:This article investigates a new perspective for theorizing the client-consultant relationship based on the theory of social systems. This theory challenges many traditional suppositions. Instead of supporting the customer in finding solutions to their problems, this perspective highlights that consulting companies can only cause "perturbations" in the customer's communication processes, causing the client system to construct its own meaning from it.
SCIMA tietueen numero: 275804
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