haku: @indexterm customer relations / yhteensä: 402
viite: 2 / 402
Tekijä:Rego, A.
Leal, S.
Pina e Cunha, M.
Otsikko:Rethinking the employees' perceptions of corporate citizenship dimensionalization
Lehti:Journal of Business Ethics
2011 : DEC, VOL. 104:2, p. 207-218
Asiasana:organizational behaviour
stakeholders
customer relations
human capital
employee attitudes
responsibility
Kieli:eng
Tiivistelmä:The paper suggests that the four-factor model of corporate citizenship (CC: economic, legal, ethical, and discretionary responsibilities) does not describe all pertinent dimensions of employees' CC perceptions decent enough. Based on an empirical study conducted with a sample of 316 employees, we demonstrate that, at least in some contexts, seven CC dimensions are distinguished: (1) economic responsibilities to customers (2) and to owners; (3) legal responsibilities; (4) ethical responsibilities; (5) discretionary responsibilities to employees; (6) the community; and (7) to the natural environment. However, this seven-factor model is unlikely to represent all of the (more) relevant CC dimensions from the employees' perspective. We aim to share evidence verifying that the four-factor model proposed by Maignan et al. (Journal of the Academy of Marketing Science 27(4):455-469, 1999) may be refined, at least in the case of employees as the stakeholders in question.
SCIMA tietueen numero: 276280
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