haku: @indexterm knowledge management / yhteensä: 1246
viite: 10 / 1246
Tekijä:Belkahla, W.
Triki, A.
Otsikko:Customer knowledge enabled innovation capability: proposing a measurement scale
Lehti:Journal of Knowledge Management
2011 : VOL. 15:4, p. 648-674
Asiasana:knowledge management
measurement
innovation
customers
service management
Vapaa asiasana:measurement scales
Kieli:eng
Tiivistelmä:This paper aims to propose a measurement scale of the customer knowledge enabled innovation (CKEI) capability. Based on data generated on the basis of in-depth interviews with managers and analysis using the "Sphinx" software, there is a 60-item pool proposed for the eventual measurement of the CKEI capability.
SCIMA tietueen numero: 276611
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