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Author:Drew, S. A. W.
Title:From knowledge to action. The impact of benchmarking on organizational performance (Know-How)
Journal:Long Range Planning
1997 : JUN, VOL. 30:3, p. 427-441
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Abstract:This article presents the results of a research study into benchmarking and its links to improvements in organizational performance. The discussion begins with a review of the strategic issues relevant to benchmarking. Insights are derived about the effectiveness of different benchmarking approaches. The results reveal that benchmarking can actually generate broadly based change in organizational thinking and action.
SCIMA record nr: 166294
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