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| Author: | Inoue, Y. Lee, S. |
| Title: | Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries |
| Journal: | Tourism Management
2011 : AUG, VOL. 32:4, p. 790-804 |
| Index terms: | tourism tourist industry corporate responsibility social responsibility financial performance corporate strategy stakeholders theories |
| Freeterms: | CSR |
| Language: | eng |
| Abstract: | This study aims at disaggregating corporate social responsibility (CSR) into five dimensions based on corporate voluntary activities for five primary stakeholder issues: 1. employee relations, 2. product quality, 3. community relations, 4. environmental issues, and 5. diversity issues. It is aimed to explore how each dimension would influence on financial performance among firms within four tourism-related industries, that's airline, casino, hotel, and restaurant. While all CSR dimensions were proposed to have positive financial effects, it was found that each dimension had a differential effect on both short-term and future profitability. The financial impacts varied across the four industries. |
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