search query: @keyword Customer Relationship Management / total: 21
references: 19-21 / 21
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| title | year | author | ||
| 19. | 2002 | Saravuo, Eeva |
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| 20. | 2002 | Davidsainen, Sanna |
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| 21. | 2001 | Mattila, Jarno |
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