search query: @keyword service level agreement / total: 8
references: 6-8 / 8
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| title | year | author | ||
| 6. | 2006 | Reinikainen, Ville |
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| 7. | 2003 | Virtanen, Antti Tapio |
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| 8. | 2001 | Ventovuori, Tomi |
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