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search query: @keyword SERVQUAL / total: 3

references: 1-3 / 3

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	title	year	author
1.	The Key Drivers of the E-Commerce Parcel Services in Finland: A Qualitative Study on the Decisions of E-retailers	2014	Terho, Elisa
2.	IT improvement project in a research organization	2010	Merinen, Jukka
3.	IT improvement project in a research organization	2010	Merinen, Jukka

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