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Author:Oksanen, Robert
Title:Analyzing the After sales Business Concept of a Manufacturer of Dental Diagnostics Units
Analyysi hammaslääketieteen kuvantamislaitteiden valmistajan varaosa- ja tarvikeliiketoiminnasta
Publication type:Master's thesis
Publication year:2010
Pages:75 s. + liitt. 6      Language:   eng
Department/School:Elektroniikan, tietoliikenteen ja automaation tiedekunta
Main subject:Teollisuustalous   (TU-22)
Supervisor:Lillrank, Paul
Instructor:Kaipia, Mikko
OEVS:
Electronic archive copy is available via Aalto Thesis Database.
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Location:P1 Ark Aalto  1260   | Archive
Keywords:spare parts
catalogue
after sales
supply chain
varaosa
luettelo
toimitusketju
Abstract (eng): The purpose of this study is to analyze the spare part business concept of the case company and distinguish how it could be improved and how found problems could be resolved.

The case company had problems living up to promised delivery dates for its after sales products and was burdened with excessive processing work related to exceptional orders.
The study was conducted by (a) gathering input on perceived problems by the personnel, (b) gathering statistical data on after sales orders, (c) analyzing the two former (a&b) to discover a major underlying fault or the root cause to be solved.
The spare part catalogues and non-matching information in different IT systems and sources regarding spare part products were identified as an underlying cause and analyzed at greater detail in order to specify the problems and provide solutions.

The poorly defined spare part catalogues were identified as causing many of the problems encountered in the spare part delivery process.
The part categories that cause the most problems were identified and the individual circumstances and data for the categories were clarified to serve as basis for planning the measures to solve the problems.

The broad premise of the study with a number of problems was narrowed down to one major underlying cause, the spare parts' definition in the catalogues.
The problems were quantified and analyzed and solutions for improvement were proposed.
Abstract (fin): Tämän työn tarkoitus on analysoida yrityksen varaosaliiketoimintaa ja selvittää miten sitä voisi parantaa ja miten löydettyjä ongelmia voisi ratkaista.

Yrityksellä oli ongelmia suoriutua varaosien ja tarvikkeiden luvatuista toimitusajoista ja kärsi liiallisesta tilausten käsittelytyöstä liittyen poikkeaviin tilauksiin.
Työ suoritettiin (a) keräämällä tietoa havaituista ongelmista henkilökunnalta, (b) keräämällä tilastollista dataa varaosa ja tarvikemyynnistä ja (c) jäsentämällä kahta edellä mainittua (a ja b) perimmäisen ongelman tai syiden löytämiseksi ja ratkaistavaksi.
Varaosaluettelot ja eri tietojärjestelmien tietojen ristiriitaisuudet liittyen varaosiin todettiin ydinongelmaksi ja sitä tutkittiin yksityiskohtaisenunin ongelmien määrittämiseksi ja ratkaisujen Epämääräisesti määritellyt varaosat luettelossa todettiin aiheuttavan suuren osan havaituista ongelmista varaosien toimitusprosessissa.
Eniten ongelmia aiheuttavat varaosakategoriat määriteltiin ja kunkin kategorian ominaisuudet ja data jäsenneltiin toimiakseen tukena ongelmien ratkaisujen suunnittelussa.

Työn lähtökohdiltaan laajat ongelmat monine osaongelmineen johdettiin yhteen perimmäiseen ydinongelmaan, varaosien määrittely luetteloissa.
Ongelmat kuvattiin luvuin ja analysoitiin sekä ehdotuksia ongelmien ratkaisemiseksi ehdotettiin.
ED:2010-09-15
INSSI record number: 40799
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