search query: @instructor Takala, Minna / total: 14
results-list
reference: 13 / 14
« previous | next »
Author:Blomqvist, Marja
Title:Towards World Class University Department
Kohti maailmanluokan korkeakouluosastoa
Publication type:Master's thesis
Publication year:1996
Pages:117      Language:   eng
Department/School:Tuotantotalouden osasto
Main subject:Teollisuustalous   (Tuo-22)
Supervisor:Eloranta, Eero
Instructor:Takala, Minna
OEVS:
Electronic archive copy is available via Aalto Thesis Database.
Instructions
close

Reading digital theses in the closed network of the Aalto University Harald Herlin Learning Centre

In the closed network of Learning Centre you can read digital and digitized theses not available in the open network.

The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/

You can read theses on the Learning Centre customer computers, which are available on all floors.

Logging on to the customer computers

  • Aalto University staff members log on to the customer computer using the Aalto username and password.
  • Other customers log on using a shared username and password.

Opening a thesis

  • On the desktop of the customer computers, you will find an icon titled:

    Aalto Thesis Database

  • Click on the icon to search for and open the thesis you are looking for from Aaltodoc database. You can find the thesis file by clicking the link on the OEV or OEVS field.

Reading the thesis

  • You can either print the thesis or read it on the customer computer screen.
  • You cannot save the thesis file on a flash drive or email it.
  • You cannot copy text or images from the file.
  • You cannot edit the file.

Printing the thesis

  • You can print the thesis for your personal study or research use.
  • Aalto University students and staff members may print black-and-white prints on the PrintingPoint devices when using the computer with personal Aalto username and password. Color printing is possible using the printer u90203-psc3, which is located near the customer service. Color printing is subject to a charge to Aalto University students and staff members.
  • Other customers can use the printer u90203-psc3. All printing is subject to a charge to non-University members.
Location:P1 Ark Aalto     | Archive
Abstract (eng):The aim of the thesis is to apply central industrial management paradigms to develop a university department and through this help it to become a true world class department.
Three major objectives are defined for the thesis: Firstly, to discuss the applicability of some of the central industrial management paradigms in university environment.
Secondly, to learn from excellent universities and industrial management degree programs on both management and study administration level.
Thirdly, to analyze the existing essential study administration processes and reengineer them so they can serve in the case department as well as give suggestions to other improvement actions.
The scope of the thesis is limited to the supporting processes of education (i.e. study administration) at the Department of Industrial Management at Helsinki University of Technology.

The literature research starts by a discussion of central concepts such as customer and product in university environment, followed by a discussion of similarities and differences between university and industry as well as description of basic principles in organizational development.
This is followed by a discussion of the applicability of four central industrial management paradigms in university environment: Total Quality Management, Business Process Reengineering, Benchmarking and Learning Organization.

Benchmarking of four world-class universities has two different aspects.
Firstly, two ongoing development projects with different foci in world-class universities are presented to obtain an understanding about the dynamics of a change process in university environment.
Secondly, three excellent universities are benchmarked regarding both their management and study administration.

In the case department ten relevant processes are chosen for reengineering.
These processes are analyzed and restructured.
With the new processes improvements like significant lead time reduction (in some cases from few weeks to few hours), significant reduction in work steps (50 %) and improvements in customer service can be reached.

The main result of this thesis is the analysis and synthesis method for improving university processes adapted from industrial engineering paradigms and tested in the case department.
To results of this thesis also count findings and proposals to develop a particular university department and the benefits that can be achieved with the implementation of the new processes.
ED:1996-10-18
INSSI record number: 11610
+ add basket
« previous | next »
INSSI