search query: @keyword XSL / total: 15
reference: 2 / 15
« previous | next »
Author:Turkkila, Matias
Title:Requirement specification for web-based CRM solution
Internet-pohjaisen CRM-ohjelmiston vaatimusmäärittely
Publication type:Master's thesis
Publication year:2004
Pages:85      Language:   eng
Department/School:Konetekniikan osasto
Main subject:Tietotekniikka   (T-86)
Supervisor:Mäntylä, Martti
Instructor:Järvinen, Henrikki
OEVS:
Electronic archive copy is available via Aalto Thesis Database.
Instructions

Reading digital theses in the closed network of the Aalto University Harald Herlin Learning Centre

In the closed network of Learning Centre you can read digital and digitized theses not available in the open network.

The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/

You can read theses on the Learning Centre customer computers, which are available on all floors.

Logging on to the customer computers

  • Aalto University staff members log on to the customer computer using the Aalto username and password.
  • Other customers log on using a shared username and password.

Opening a thesis

  • On the desktop of the customer computers, you will find an icon titled:

    Aalto Thesis Database

  • Click on the icon to search for and open the thesis you are looking for from Aaltodoc database. You can find the thesis file by clicking the link on the OEV or OEVS field.

Reading the thesis

  • You can either print the thesis or read it on the customer computer screen.
  • You cannot save the thesis file on a flash drive or email it.
  • You cannot copy text or images from the file.
  • You cannot edit the file.

Printing the thesis

  • You can print the thesis for your personal study or research use.
  • Aalto University students and staff members may print black-and-white prints on the PrintingPoint devices when using the computer with personal Aalto username and password. Color printing is possible using the printer u90203-psc3, which is located near the customer service. Color printing is subject to a charge to Aalto University students and staff members.
  • Other customers can use the printer u90203-psc3. All printing is subject to a charge to non-University members.
Location:P1 Ark Aalto     | Archive
Keywords:CRM
Customer Relationship Management
SME
Small- and medium-sized enterprises
Internet
Requirement specification
eBusiness platform
ASP
Application Service Provision
J2EE
Java
EJB
XML
XSL
Component technologies
WAP
Riskit-method
asiakashallinta
PK
pienet- ja keskisuuret yritykset
vaatimusmäärittely
komponenttiteknologiat
riskit-metodi
Abstract (eng): People at Fivetec Solutions Oy are currently building web-based CRM software.
This thesis has been done to facilitate the requirement specification phase of the software project, Thesis contains four major sections - Gathering and documenting the business requirements of the target segment, building a requirement specification for the software, building software components and finally defining a feasible software architecture for the CRM product.

Target customers for this CRM product are small-and medium-sized enterprises (SME).
First, the target customers are recognised and their requirements are gathered - both business and technical.
Basic information about CRM is given, and the significance of CRM is discussed from the SME-perspective.
Fivetec's eBusiness Platform is also explained.

Building the requirement specification for the software contains the guideline creation and the requirement mapping.
The mapping is done on several detail levels: First, the high level requirements are given, then the stakeholder-specific ones.

In the component building section the target audience's requirements are modelled into actual software components.
Each component is described and the main functionalities are explained.

Last, the feasible architecture for the software is defined.
Suitable protocols, methods and API's are described, and the overall protocol stack and physical architecture are built.
Abstract (fin): Tässä diplomityössä kuvataan Fivetec Solutions Oy:n parhaillaan rakentamaa web-pohjaista CRM-tuotetta.
Työssä on neljä keskeistä osaa: Kohdeyritysten liiketoiminnallisten vaatimusten yhteenvetäminen ja dokumentointi, CRM-ohjelmiston vaatimusmäärittelyn teko, ohjelmistokomponenttien rakentaminen sekä soveltuvan ohjelmistoarkkitehtuurin valinta.

CRM-tuotteen kohdesegmenttinä toimivat pienet ja keskisuuret yritykset.
Työn alkuvaiheessa segmenttiin kuuluvat yritykset pyritään tunnistamaan.
Seuraavaksi kerätään yritysten liiketoiminnalliset sekä tekniset vaatimukset CRM:ää kuvataan yleisellä tasolla, lisäksi kartoitetaan CRM:ää pk-yrittäjän näkökulmasta.
Lisäksi työssä kuvataan Fivetecin eBusiness Platform -ohjelmistoalustan tavoitteita.
Vaatimusten luokittelu sekä varsinainen vaatimusten keruu muodostavat seuraavan osan.

Vaatimusten keruu tehdään erilaisilla tarkkuustasoilla alkaen korkean tason vaatimuksista päättyen käyttäjäryhmäkohtaisiin.

Kohderyhmän vaatimuksista luodaan varsinaisia ohjelmistokomponentteja.
Komponenttien perustoiminnallisuus käydään läpi.

Viimeisessä osassa määritellään ohjelmistolle sopiva arkkitehtuuri.
Tämä koostuu soveltuvista protokollista, menetelmistä, joukosta API:sta, protokollapinosta sekä fyysisestä arkkitehtuurista.
ED:2004-06-30
INSSI record number: 25345
+ add basket
« previous | next »
INSSI